At FanciPaws, we want you and your pet to love every purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery for unused items in their original condition and packaging.
To be eligible for a return:
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Item must be unused, unworn, and in original packaging
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Proof of purchase is required
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Clearance items and gift cards are non-returnable
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
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Items that have been used by pets
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Personalized or custom-made items
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Final sale or clearance items
Refunds
Once we receive and inspect your return:
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You’ll be notified of approval or rejection
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Approved refunds are issued to your original payment method
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Refunds typically process within 5–10 business days
Shipping costs are non-refundable, unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at info@fancipaws.com with photos of the issue.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days so we can make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
We recommend using a trackable shipping service.
Contact Us
For all return or refund questions, contact us at:
📧 info@fancipaws.com
